I just wanted to make a short post to update you all that although it may seem that most items have been lost in ARK, don't worry! we're currently working to resolve this.
It seems that following from the recent Ark update, all server configurations have been wiped. However, we do have backups and will be reloading these later this evening. Until then, the server has been closed.
Sorry for the inconvenience which this has caused and we'll update you once this has been resolved!