JR runs so many servers now at this stage, unfortunately for us this comes with a price.
- Money yes
- Tons of resources yeah, that too
- Managing servers are the hardest part
While we monitor our servers and keep backup's for 5 days of maps at a time if we are not advised there is a problem with a game server we may not find out till it's too late
Why 5 days? Because of resources, we can not financially hold more backups than this due to space constraints.
Just a note here before I continue. Don't assume a problem has been reported, if you have an issue with our servers REPORT IT! IF we are not told in time it may be too late.
What to do if there is a issue with a server?
- Visit our Help Centre found here; https://jrnetwork.net/help/help-center/
- Report the issue with either a official support ticket / community help forum post.
You can also notify us in #gameserverhelp on discord!
Recently players have only PMed me issues, this will not do! Unfortunately I am not around 24/7 this is why I have staff to help. If you only message me privately staff are not informed and can not take action.
We have staff for a reason, please follow proper procedure if an error occurs, a server goes down, or if the map is lost.
NEVER PM JUST ONE MEMBER OF STAFF, REPORT IT CORRECTLY AS STAFF MAY BE ON HOLIDAY, SICK, OUT, BUSY WITH LIFE, WHATEVER THEY ARE DOING.
The Ark Island Server
In relation to this The Island map has been reset and there is no way back. On trying to revert a back up the earliest I had was the 12th. Which didn't contain users builds etc. I hate to turn round and tell users there is no way to get their stuff back.
This is caused due to Structures plus. EVERY TIME it updates it causes a map issue like this and there is nothing I can do but revert the map backup which fixes the issue.