It's been a while since I made a blogpost. In order to not sound as hostile, I will avoid from quoting (aside from one at the end and statements I made myself) and will not name anybody in this story here. For the past week or so I have been ranting to my fellow staff members about a problem I've had with another server. I used to play on it constantly two years ago, but last year, I was banned from it for apparently having a "hacked client," emphasis on apparently. I had and still have absolutely no recollection of having one at all. Therefore, I made an appeal. Have caution, though. This is much harder than it sounds.
Before I made my ban appeal, I had to find out the format they required for writing one. I found this, and it was quite clear, but on the same page, they went over the reasons you could be banned for and how to appeal them. It makes all the banned people, whether or not they were rightfully banned, feel like monsters and sin committers to the server. THe first two lines of the instructions to appeal begin by "sympathizing" by saying that being banned can be frustrating, especially if you disagree with it. Yeah I felt great when I read this. All I had to do was appeal, I thought. Ha, no way. Below that line I found possible reasons for banishment. Under hacked client, which is what I got stuck with, I heard that it was the worst ban you could get. The author of this post confirmed that they have a custom-made hacking detection plugin that is only set to bypass REI's minimap and other conventional mods that do not create an unfair advantage. Seems as though it is so flawless that any other mod just trips up the system and bans you for hacking. This is just ridiculous. Are they saying that the anti-hack program has never tripped up? NoCheat trips up all the time because of server lag and performance errors. After assuring everybody that there is no way that the hacking program could have made a mistake, the members of the server have the right to declare any appeals regarding having a hacked client unable to be appealed. This is where I became frustrated with server. It definitely wasn't the last time, either. Under that they claimed that "admin bans," which was my type of ban because an admin banned me, are always 100% justified and, and the admins are always right. Therefore, those bans will always stay intact because they are so very worshipped and trusted by the entire staff. Remember this statement for the remainder of my post. It is the entire reason why I am making this in the first place.
I still made the appeal, though. I figure I should try, and the staff seemed to have the common sense that they should try to reply to everyone that tries to get unbanned. So, I made this. Keep in mind this was attempt one:
I can't quote the reply, but it basically said "I personally trust the admin who banned you, and that video shows no relevance whatsoever. Sorry, your account will not be unbanned." The topic was then locked, so I couldn't have made any reply. Not even a "thank you for answering my ban appeal." The fact that they locked the topic (which I believe they do for every appeal when it is replied to) shows that they probably don't really have any proof of anything here, and that they don't want to risk being proven wrong or argued against by the victim. That's my theory.
It didn't bother me as much until my friend asked me to play on the server again. After seeing that I was still banned, I felt like for the sake of both of our enjoyment (of playing together on the server), I should try again. After refreshing my mind and being discouraged by the same page of directions (mind you this was a year later, in fact last week), I made a more sensible appeal that talks about assuming that I could have done something wrong.
This appeal wasn't directly replied to, because two days later it was recommended that I make one more story side. So, I did just that and made it clear for them to acknowledge this ^^^ one along with it. I really can't tell if they did. Anyway, I made this one as well to add on.
It took the staff one week to reply to my ban appeal, and this is all it said:
"You were not banned by our nocheat system. You were banned, by one of our most experienced and trusted admins, and I'm sorry, but the ban will not be revoked. Appeal denied."
As you can see, they almost literally copy/pasted their last response and left it at that. I practically wrote two essays and I get a sentence back. I almost have no doubt in saying they quickly skimmed both of them, or at least the first one.
It's just outrageous. They have shown me no proof and I feel like they expect me to give valid proof. Well for one if I didn't do anything then I can't prove I wasn't doing anything, and how in the world am I supposed to prove that I don't have a hacked client?
The moral of this story goes to JR directly. We need to make sure we take EVERY ban appeal and EVERY question into consideration and simply, just put ourselves in the victim's shoes. Whether they are innocent or griefed 10000 blocks, think about what they are trying to do. Think about the effort they put in to get back on this server and apply it to our responses to them. Whether we deny appeals or not, we should return the favor, if they made an effort, and reply in a civilized manner giving reasons for our actions besides trust. Maybe ask some follow up questions. We should not solely use personal trust as a justification for banning anybody.
Thanks to @troll or @MineDr, this problem has been indirectly solved (thanks man!), so I can play on this server again, but I wish things could have been easier.